FAQ


How much is shipping?

Shipping is absolutely FREE!

 

How long does it take for an item to be shipped to me?

From the moment that your payment has successfully been processed and received, it will take approximately 13-20 business days. Within high demand periods, shipping times may vary.

 

Where can I find my Tracking Number?

Your tracking number will be emailed to you within 2-5 business days of purchase transaction.

 

Why is my order late and what can I do?

We're so sorry that your order has been delayed.

We work very hard alongside our delivery partners to meet a wide range or delivery options. Unfortunately, sometimes during this process, things can happen outside of ours and our delivery partners control, which may cause delays in getting our order to you. 

Due to this, we cannot guarantee delivery timeframes on any orders placed at Sale Directs, however, rest assured we're always doing our best to get your order to you when expected!

If it's been more than 2 business days since your order was expected to arrive, please get in touch with us so we can investigate the delay for you!

 

Why can’t items be shipped to my country?

Due to our shipping locations and agreement with postal services, we are unfortunately not able to accomodate every country. Rest assured, we are constantly working very hard to have the entire globe on board with us within the near future.

 

What if my item is faulty?

We are so sorry to hear this - Let's get this resolved as quickly as possible.

The best way to reach out to our friendly Customer Service Team is via email. Make sure you have your order number, email address and preferred outcome on hand ready to help us provide you with a quick resolution. You may choose from either a reship of the item, or request a refund for the full amount.

 

Can i cancel my order?

Yes. Orders may be cancelled within 24 hours of an order being placed, with no questions asked. Simply send us an email with your purchase order number, and stating that you wish to cancel the order, and we will process the refund within 24-48 hours.